workflow management software
workflow management software
 
IncidentMonitor™ features:
• ITIL® compatible, Pink
   Verified
• SOX support   
• Business Process
   Automation
• Intelligent workflow
   capabilities
• Service Catalogs &
   electronic forms
• Integrated CMDB
• Web and Windows based
   service desk
• PDA and E-mail interfaces
• Simple integration with
   any monitoring tool
• Schedule and E-mail reports
• Complete object model for
   customization
• Scalable, flexible &
   extensible
• Simple licensing model
 
Solutions:
• ITIL v3 Enabled Processes 
• Human Resources
• Sales Enquires
• Bug Tracking
• SOX Audit Requirements
 
All features and solutions are available at one low price
 
 

» ITIL Helpdesk Software

itil helpdesk software
 
 

ITIL Helpdesk Software

Monitor 24-7 offers you the ideal ITIL helpdesk software
IncidentMonitor(TM) Desktop, IncidentMonitor Enterprise and IncidentMonitor SaaS are the most complete helpdesk software solutions on the market. Incident Monitor(TM) is not only IT Service Management (ITSM) software; it also enables you to manage your external and internal service desk more efficiently. Our service desk software meets the ITIL certification standards. Our ITIL helpdesk software also helps you provide service management solutions while applying advanced helpdesk tracking methods.
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Adapt the helpdesk software solution to your helpdesk process and methods, instead of the other way around.
Many helpdesk solutions demand that you adapt your helpdesk process to their software solution, but we have approached the issue from a different angle. Our helpdesk tool offers a more flexible helpdesk solution that allows you to organize the processes according to your demands, and then adjust IncidentMonitor as your processes evolve. Our helpdesk software solution can be installed within 3 days, no matter how large your business is. If problems occur, we can offer full-service technical support.
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ITIL helpdesk software, suitable for large and small businesses
Whether you want online helpdesk support, telephone helpdesk software or ITIL helpdesk software, we have the helpdesk solution for your needs. Our customer service software is scaleable to fit seamlessly into your large or small company.
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 Customer Comments

'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.' - John Packard, Novartis Pharma.

'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.' - Christine Mincy, City of Maryville, TN

'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. ' - Jerry Streisel, PotashCorp

'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!' - Peter K. Kardel, CleverDucks

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Other subjects:
| helpdesk software | customer service software | incident reporting system | asset tracking software | | helpdesk system | workflow management software | customer support system |
| workflow automation software | incident management software | itil helpdesk software |

 
 
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© 2006 Monitor 24-7 Inc. All rights reserved.
  IncidentMonitor™ is a registered trademark of Monitor 24-7 Inc.
  IT Infrastructure Library® (ITIL) is a Registered Trade Mark of the Office of Government Commerce.
  		 

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