Sales Enquiries

IncidentMonitor™ provides users with the ability to continually monitor sales inquiries throughout the sales request life cycle through the web based service portal, E-mail or even phone calls. With its advanced Customer Relationship Management (CRN) capabilities, users can easily manage multiple accounts simultaneously in a single system.

With IncidentMonitor™, a sales environment is configured as a distinct area to be managed by the designated sales team. All customer interaction is stored within the IncidentMonitor™ request management repository to enable single click views of the entire customer's interaction history.

Closing a sale can trigger a product delivery process that ensures the customer receives the products in addition to being set up on the helpdesk system for product support. Both the sales and support teams can see all aspects of the client from that point forward.

IncidentMonitor™ offers many features to empower sales people to monitor and maintain ongoing sales activities. The Service Level Rules engine for example, notifies them of scheduled follow appointments based on scheduled contact dates. Sales professionals can also view data across any date range to enable effective contact relationship management.