IncidentMonitor™ was designed to support any organization specific, customer service help desk system that you wish to implement. Using IncidentMonitor™, organizations can automate any ITIL or other process to support customers that are internal or external; single or multi-tenant; IT or non-IT related.

At the heart of IncidentMonitor™ is a robust service management framework, which will allow any business to automate their help desk or service desk. With IncidentMonitor™, Monitor 24-7 Inc is revolutionizing process automation for help desk and service management with the following:

• Workflow - define each stage of the process enforcing the steps that are to be followed for successful resolution.
• Corporate policy implementation - define and manage all policies centrally through an easy-to-use interface.
• Service level rules automation - define Service Level Agreements (SLA), prevention of SLA violations and management when SLA violations occur.
• Subject Matter Expert assignment - ensure the right person, with the right skills is engaged at the right time in the process.
• Integrate the end users into the process through a fully functional web based help desk portal and email management.

Browse through our help desk and service management products and review some of the sample help desk system configurations to see how the IncidentMonitor™ framework can be used.

You will see that IncidentMonitor™ will accomodate your service management requirements at an out-of-the-box, all-in-one price that you will be pleasantly surprised with. No more purchasing extra modules as your business requirements expand or change. Just turn on the functionality via the security system to enable the web based help desk for your customers. This allows you to tailor and enhance your service offerings, phasing them in without requiring any additional budgetary approval.

IncidentMonitor™ continually evolves to ensure that your service management product is leading the "pack" with functionality. We use IncidentMonitor™ to support our client base which enables us to expeditiously assess and develop new functionality based on our clients needs.

Remember to look for the PinkVerify™ logo, this is the only industry recognized verification for ITIL compatibility.