Human Resources

IncidentMonitor™ is a comprehensive solution that can define and facilitate specific workflows in one or more Human Resources projects.

A sample of the process is as follows:

1. A request for a new employee enters the system
2. The employee is processed and the request routed to the appropriate personnel based on the request's state in the defined workflow cycle
3. Service Level Management and Skills Based Routing engines ensure that the proper personnel deal with tasks at the appropriate stages in a timely fashion