SOFTWARE DEVELOPMENT What our customers have to say

Novartis Pharma 'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.'
John Packard

City of Maryville, TN 'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.'
Christine Mincy, Information Technology Systems Support Coordinator

Computer Network Services 'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!'
Peter K. Kardel, CEO/CTO

PotashCorp 'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. '
Jerry Streisel, Manager, IT Services

Datadrill 'Incident Monitor has allowed us to prioritize daily tasks, as well as follow up with items later on. The reports provided are helpful to analyze trends, and address changes as necessary in the Support Centre.'
Steve Knapp, System Administrator, Help Desk Coordinator

Datadrill 'Incident Monitor has allowed our company to communicate and record all our transactions and operational activities. Having one application perform these actions allows us to be efficient and focused on ensuring our customers receive the best possible service.'
Dario Facca

Customer Testimonials

• NCI Building Systems
• Alliance Atlantis Cummunications