Service Catalog Integrated With Your HelpDesk / ServiceDesk, CMDB and ITIL® Compatible Pink Verified Processes

IncidentMonitor™ includes out-of-the-box Service Catalogs for integrating your end user community directly with all of the HelpDesk / ServiceDesk ITIL® Compatible Pink Verified processes published through the service portal.

The publication of Service Catalogs is simple to create and define, entirely based on the end user's membership configured within IncidentMonitor™. This allows you to create Service Catalogs for standard Incident Management requests, Change Management requests or any published service process for that matter; providing the end user community with simple electronic form access to their configured access to the ITIL® compatible Pink Verified processes within the ServiceDesk / HelpDesk. Requests are correctly categorized, based on your Service Catalog definition, for statistical purposes while the end user enjoys a rich user experience - enhancing your overall level of customer service.

Users access the Service Catalog via the web based service portal. Requests are automatically routed to the correct individual, team or queue based on the type of request selected by the end user. The end user simply chooses from a "menu" of published service items and the request is created within the HelpDesk / ServiceDesk routed correctly, everytime. No HelpDesk / ServiceDesk intervention required - it's all based on service policies!!

Finally, but most importantly, costs are applied to each Service Catalog item for detailed reporting on the costs incurred by the service organization.