ROI Calculator

Enter your data in the calculator below to see how IncidentMonitor™ can provide the Return On Investment you are looking for:

	Enter the number of CSR's in your current environemt
	Enter the average salary of CSR
	Enter the number of calls/month handled by your CSRs
	Enter the percentage of anticipated calls solved through self-service (recent studies from Purdue place this between 10 and 20%)
	Enter the average phone time/call in minutes
	Enter the average researching time/call in minutes (this is time spent by your CSR while off-hook attempting to resolve issues)
	Enter average sneaker time/call in minutes (this is time spent communicating with other service representatives or higher level resources)
	Enter the average time/call spent corresponding with clients through EMail in minutes
	Enter the average time, in minutes, spent evaluating in-bound EMails
	Enter the number of in-bound EMails received/month