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IncidentMonitor™ Enterprise

Installation

With IncidentMonitor™ the application is installed locally at your company. A local installation means you provide the servers and software locally at one of your locations and the software is installed and configured within your environment.

Local Installation  
As the pioneers of the 5 day install, our proven track record for installations can not be matched. Our typical 5 day installation project plan for either your specific solution need or our standard ITIL® Helpdesk, covers the following:

  • Day 1 & 2 - Installation, install the application and connect it to all of your services like Active Directory, LDAP, E-mail and your web infrastructure.
  • Day 3 - Tailoring, tailor the initial project or ITIL® Helpdesk for your specific notification messages, service rules and end user interface look and feel. Do scenario walk-throughs to exercise the system and validate the system.
  • Day 4 & 5 - Training, walk you through a two day hands on training course that introduces you to IncidentMonitor and lets you build your own project from start to finish. This provides you with the skills to design your own solutions.
 
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  IncidentMonitor™ is a registered trademark of Monitor 24-7 Inc.
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