IncidentMonitor™ Enterprise

Benefits

• No expensive customization or configuration
• Built-in checks and balances based on defined rules and policies
• Easily adjusts to accommodate changes in your help desk
• Minimum maintenance and support requirements
• Easy access to data for faster response times
• Intelligent workflow capabilities
• Meets auditor requirements for compliance
• Dynamic updates through directory services eg Active Directory, eDirectory, LDAP
• Integrates with corporate and legacy systems
• Reduced risk and margin for error
• Improved customer service
• Meets ITIL^® requirements
• All functionality included Out-of-the-box, no modules.
• Scalable
• Easily accessible from remote locations