IncidentMonitor™ SaaS

Benefits of IncidentMonitor™ SaaS

• IncidentMonitor™ SaaS runs IncidentMonitor™ IncidentMonitor™ was developed in 1999 to support true multi-tenanted environments capable of supporting very large data volumes across geographically dispersed regions. IncidentMonitor™ was developed from the ground up as a SaaS application many years before “Hosted Solutions” or “SaaS” became popular. Because IncidentMonitor™ has been in the market for a number of years; the application is very stable with a proven track record and has much more functionality available out of the box, compared to any other application on the market.
• Corporate Access IncidentMonitor™ SaaS can securely integrate with most corporate systems.
• ITIL Out-of-the-box Out of the box process or configured to support your processes—you choose! IncidentMonitor™ SaaS can be implemented using the standard out of the box processes or can be configured, by Monitor 24-7, to support your specific requirements. Because of IncidentMonitor™’s architecture, initial configuration and on-going changes can be done in a matter of hours, not days compared to other applications. As a result, your TCO is much lower compared to any other SaaS vendor on the market.
• Integration IncidentMonitor™ is developed using a open object framework, which will allow the integration with most corporate and legacy systems.
• Migration Migration from SaaS to locally-installed – because the same application is offered in the SaaS and locally-installed environments, you are not locked into either environment. Monitor 24-7 can move your business processes and data from the SaaS environment to IncidentMonitor™ installed on your servers – with no risk and very little cost!
• No Long Term Contract You are not locked into a long term contract. IncidentMonitor™ SaaS is offered on a true pay-per-use basis.
• Highly Available IncidentMonitor™ SaaS runs on high-performance, load-balanced, redundant servers located at IBM’s tier 1 hosting facility. Monitor 24-7 guarantees that the hardware infrastructure will support our customers’ performance, availability and application security requirements. IBM hosting facilities ensures the highest level of physical security and internet connectivity.
• Switch To Local Install Available If there is a shift within your organization and you have to bring your IncidentMonitor™ SaaS processes and data in-house, Monitor 24-7 can install IncidentMonitor™ and move your processes and data to your servers with no loss of data or processes and at minimum cost.

• Low Cost Low initial cost and low risk – no up front hardware and software purchases required.
• No Administration On-going infrastructure administration is not required – no cost for system, database and network administrators.
• Browser Access Access from anywhere – the application is accessed using a browser.
• Upgrades Included You are always on the latest version of the application as upgrades are included.
• Highly Available Everything in our hosting environment is redundant for the most highly available environment. We have redundant Internet connections, firewalls, switches, load balanced web servers, load balanced Terminal Servers and clustered database.