Customer Surveys Integrated with your HelpDesk / ServiceDesk

A key component in any HelpDesk / ServiceDesk implementation is the use of Customer Surveys to gauge the customer's experience and satisfaction with the service provided. IncidentMonitor™ provides a cohesive customer survey implementation which enables your HelpDesk / ServiceDesk to integrate the Customer Surveys with any of the ITIL® Compatible Pink Verified processes of Incident Management, Problem Management, Change Management and Service Catalogs.

The Customer Surveys utilize all of the Service Management Framework components of the software allowing Customer Surveys to be configured with Operating Level Agreements (within the Service Level Management engine) to immediately notify the Incident Manager of dissatisfied results. The Incident Manager can then contact the end user upon notification to obtain the details while the information is still fresh in their mind.

The Customer Surveys are easily configured and the questions and responses are completely customizeable for your environment. An IncidentMonitor™ installation is pre-configured with a default survey questionnaire enabling you to easily customize the questions and get you off the ground and running quickly.