Configuration Management (CMDB)

IncidentMonitor™ support the management of an organization's IT infrastructure across all of the ITIL^® compatible, Pink Verified processes by providing the HelpDesk / Service Desk with a comprehensive set of software tools to identify, monitor, control and provide information on configuration items and their versions within the CMDB. The CMDB maintains accurate records and documentation on all configuration items. The CMDB is integrated with Incident Management, Problem Management, Change Management, Service Catalogs and the Service Level Management engine to support a single, unified HelpDesk / Service Desk application with a simple and easy-to-use interface.
One application, one user interface, Enterprise class Asset Management / CMDB.

The IncidentMonitor™ CMDB provides Enterprise class Asset Management which enables you to model your physical IT infrastructure and your virtual IT infrastructure; modelling Line of Business applications and the software and hardware components which support these Line of Business applications.

The IncidentMonitor™ CMDB provides a graphical view into the impact analysis of hardware, software and Line of Business relationships allowing the HelpDesk / Service Desk to quickly identify up stream and down stream impact to the organization's IT infrastructure with a sinlge-click of the mouse.

Some of the high level features of IncidentMonitor™'s CMDB include:

• Planning of configuration management
• Identifying, defining and maintaining configuration processes, inventory, status and documentation
• Version control
• Life cycle tracking and monitoring
• Auditing for verification and validation
• Asset Topology diagrams
• Visual asset impact analysis
• Configuration Item relationship documenting
• Definitive Software Library