Change Management Integrated With Your HelpDesk / ServiceDesk and CMDB

IncidentMonitor™ provides an industry "best practice" Change Management process. From our experience no two organizations perform Change Management the same way. This is why IncidentMonitor™ has been designed to easily allow organizations to customize the Change Management process(es) specific to their business needs. For example when authorizing a Change Management record you can provide a single authorization, multi-level authorizations or a complete voting process - it's entirely up to your organizational structure / process and the compliancy requirements enforced upon your IT organization (i.e. Sarbanes-Oxley, BS15000 etc.). This flexible workflow approach allows you to process EQF's different from scheduled Change Management requests to ensure expedited, authorized process(es) in emergency situations.

All change management requests are completely integrated with the CMDB (Enterprise Asset Management) and can be integrated with Incident Management and Problem Management. Service Level Management is intrinsic within IncidentMonitor™ and is applied to your Change Management process(es). When processing Change Management records you are able to view scheduled changes and view a graphical "where am I" view of the change, complete with future steps that are mandatory to complete the change.

Coupled with this is the ability to skills route the request based on the type of change management request that is submitted to ensure that the Change Management request (or portion thereof) is routed to the correct individual or team. For example, Change Management hardware requests can be automatically routed to hardware resources, software requests to software resources, etc. Items can also be scheduled for the future such as change implementation dates which are viewable through the scheduled Change calendar.

The Service Management framework enables you to easily design and implement more complex processes including multi-level authorization, voting and risk calculation to name but a few. No one knows change in your environment like you do. We provide you the framework to easily adapt change to your environment - the way you do it!!!!